We want you to love the clean, transparent images you get from RemoveBgOne! If our AI background removal service doesn't quite meet your expectations, we've got your back with our 14-Day Money-Back Guarantee for subscription plans.
When does the Guarantee apply?
We will happily issue a full refund if your request meets all of the following criteria:
- It's your first purchase: You are a new customer trying out our subscription service.
- It's within 14 days: You are requesting the refund within 14 days of your initial payment.
- Minimal usage: You have processed a total of fewer than 50 images (in any resolution).
- Quality concerns: You aren't satisfied with the AI results or no longer have a use for the generated images.
- First-time claim: Your account, company, or person hasn't used this refund policy before.
What isn't covered?
To keep our service fair and sustainable, the following purchases are strictly non-refundable:
- Lifetime Plans: All one-time lifetime plan purchases are final.
- Renewals & Past 14 Days: Subscription renewals or purchases older than 14 days. (However, you can cancel your subscription at any time to avoid future charges!)
- Discounted Plans: Purchases made with special discount coupons.
- Custom Offers: Custom-tailored or enterprise subscriptions.
- Manual Services: Payments for any manual or bespoke editing services.
How to get in touch
Ready to request a refund? Just send an email to [email protected] and include the following details:
- Your Full Name
- Account Email Address
- Order Number
- Subscription Plan Name
Our support team will review your account and get back to you within 48 to 72 hours. If you have any other questions, we are always happy to assist you!